Refund policy

Return and Refund Process

• As per Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind.

• In all cases where returns are accepted for change of mind or change of customer circumstance, Clutch Direct will issue store credit only.

• All return requests must be made in writing to sales@clutchdirect.com.au and approved before the item is returned.

Restocking Fees

• Approved returns within 30 days of purchase: $30 restocking fee applies.

• Approved returns between 30 and 90 days: 17% restocking fee (minimum $30) applies.

• Approved change-of-mind returns outside of these rules may incur a 17.5%–25% restocking and administrative fee.

• No returns will be accepted after 90 days of purchase.